Privacy Policy

Maid To You is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our website, services, and communications.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

Your name
Email address
Phone number
Home address
Details about your home or cleaning requirements
Any information you submit through our contact forms, quote requests, or booking enquiries

We may also collect limited non-personal information such as:

Browser type
Device information
Website usage data (via cookies or analytics tools)

2. How We Use Your Information

We collect and use your information to:

Respond to enquiries and provide quotes
Book and deliver our cleaning and housekeeping services
Communicate with you about your service, scheduling, or updates
Improve our website, services, and customer experience
Meet legal, regulatory, or operational requirements

We only collect information that is reasonably necessary for these purposes.

3. Disclosure of Personal Information

We do not sell or rent your personal information.

Your information may be shared only when necessary with:

Service providers who assist in operating our business (such as payment processors or booking software)
Legal or regulatory authorities if required by law

All third parties we work with are required to handle your information securely and confidentially.

4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. While no online transmission is completely secure, we strive to use appropriate safeguards to protect your data.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality and understand how visitors use our site. You can choose to disable cookies in your browser settings if you prefer.

6. Accessing or Correcting Your Information

You may request access to the personal information we hold about you, or ask for corrections if you believe it is inaccurate or out of date. Please contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The most current version will always be available on our website.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

Maid To You
Email: hello@maidtoyou.com.au
Serving Thornton and surrounding Hunter region

Last updated: January 2026